Document Type


Publication Date

Spring 2011


This study highlights the importance of cultural intelligence in international business. Employees with high levels of cultural intelligence (CI) achieve high performance levels, therefore CI should be a screening criteria and a training goal within multinational companies. A five stars hotel is chosen as the field for testing/examining the theoretical framework identified in the literature. The cultural intelligence level of employees in this hotel is first determined through a questionnaire technique using a valid and reliable test (the Cultural Quotient Scale). Then the performance of these employees is identified through examining selected criteria in their performance review. To verify the results of the evaluation, interviews are conducted with the respective managers in the hotel. The research confirms the positive relation between CI and selected criteria of the individual performance of employees in this hotel. It is concluded that CI is an important attribute for employees in the international hotel sector. Therefore, programs to identify and develop the CI of the employees in this sector are recommended.