Brand equity in higher education
Document Type
Article
Publication Date
12-2010
Abstract
Purpose
The potential to provide customers with information about experience and credence qualities in advance of purchase has resulted in widespread recognition of the significance of brands in relation to consumer choice in the service sector. Arguably, what is of particular significance in this process is brand equity – the value that the consumer ascribes to the brand. The main objective of this research is to enhance academic understanding of brand equity in the higher education (HE) sector and explore the implications for management practice.
Design/methodology/approach
Quantitative data collected via a self‐completion survey are used to test a model of brand equity in the context of HE. The empirical setting is Egypt which, following liberalization, has a mixture of public and private provision and an increasingly competitive environment. It provides an example of an emerging market where building brand equity is likely to be an important component of organizational strategy.
Findings
The results provide partial support for the proposed conceptual model, with image‐related determinants of brand equity being far more significant than awareness‐related determinants.
Practical implications
For those involved in marketing service brands, the asymmetric impact of various determinants of brand equity provides guidance on how and where to focus marketing efforts.
Originality/value
The distinctive contribution of this research arises from the examination of brand equity in the context of an emerging service sector market with a mix of public and private provision.
Recommended Citation
Mourad, M., Ennew, C. and Kortam, W. (2011), "Brand equity in higher education", Marketing Intelligence & Planning, Vol. 29 No. 4, pp. 403-420. https://doi.org/10.1108/02634501111138563